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Zero carbon smart rental locker Q&A
Hi, we have smart lockers rental services at major MRT stations.
You can rent smart lockers at all Taipei MRT Red Line stations.
For specific site locations, please refer to our Line@ official site map or the guide map set up in the MRT station.
Yes, there is a guide map in the MRT station. You can find the smart lockers according to the signs.
In addition, our Line@ official website also provides site map services.
Yes, you can return items at smart lockers at different MRT stations. Please confirm that the target station has smart locker services for smooth return.
Currently, not all MRT stations have smart locker rental services.
This service is available at all major stations on the Taipei MRT Red Line. Please refer to our official Line@ or the guide map set up in the MRT station for specific stations.
The business hours of smart lockers at MRT stations are usually consistent with the MRT operating hours, that is, from 6 a.m. to 11 p.m. every day.
Hi, you can choose the items you need to rent at the smart rental lockers at MRT stations.
First, you need to use your mobile phone to scan the QR code on the locker to confirm the selected counter number, then select the rental period and make payment.
After the payment is completed, click Smart Opening to pick up the items.
After the rental is completed, you can check the status of the rental order in Line@official, including the order details and rented items.
You only need to use our Line@ official website to rent, no additional documents are required.
Please make sure your account is verified and linked to a valid payment method.
Currently we only support binding credit card payment methods, thank you.
Yes, the cost of renting a smart locker will be deducted from your account immediately.
After the payment is completed, you will enter the payment confirmation page.
If the payment fails, please check whether your payment method has sufficient balance or whether you entered the correct payment information.
You can also try other payment methods.
Yes, we accept credit card payments including Visa, Mastercard and American Express.
Please select a credit card payment method and enter relevant information when renting.
Transaction limits depend on the credit card and bank regulations you use.
Please confirm that your credit card limit is sufficient to cover the rental fee.
If you return the items in the smart cabinet overdue, if the overdue amount is less than 1 hour, it will be calculated as 1 hour, and 20% of the overdue rent will be added as overdue fees.
If the item is not returned more than one month after the due date, we will treat it as a purchase and require you to pay the original price of the item.
Yes, overdue fees will be automatically deducted from the payment method you used when renting.
Please make sure your payment method has sufficient balance to cover overdue charges.
If you are unable to return the item in time, please contact our online customer service system.
We can help you extend your rental period, subject to the corresponding rent and possible overdue fees.
Overdue fees will be calculated based on the time you exceed the rental period. If the overdue fee is less than 1 hour, it will be calculated as 1 hour, and 20% of the overdue rent will be added as overdue fees.
If the item is not returned more than one month after the due date, we will treat it as a purchase and require you to pay the original price of the item.
If you return an item two days (48 hours) overdue, you will be charged an hourly rental fee based on the amount of the item you rented, plus 20% of the overdue rental fee as overdue fees.
If the item is not returned more than one month after the due date, we will treat it as a purchase and require you to pay the original price of the item.
If you damage the items in the smart cabinet during use, please contact our online customer service system immediately.
We will assess the damage and let you know how much repairs will cost.
Repair costs will be assessed based on the extent of the damage.
If the damage is minor, you may only have to pay part of the cost.
If the damage is severe, you may be required to pay the full cost of repairs.
If the item is damaged and affects its use, please do not continue to use it and contact the online customer service system immediately.
We will arrange to replace items or perform repairs to ensure your safety.
Repair costs will be calculated based on the damaged location and difficulty of repair.
We will inform you of the specific costs after the assessment and provide a detailed report.
To ensure the safety and quality of the item, please do not repair it yourself.
All repairs will be carried out by our professional technicians. Organize items?
If you have lost items in your smart cabinet, please contact our online customer service system immediately.
Under the rental contract, you will be required to pay the original price of the item as compensation.
If the smart cabinet or its contents are deliberately damaged by others, please take a photo immediately and contact our online customer service system.
We will assist you in handling the situation and decide how to proceed based on the damage.
If you encounter a situation where the smart cabinet or its contents are forcibly occupied by others, please contact the staff at the MRT station or our online customer service system as soon as possible.
We will assist you in handling the situation and investigate on a case-by-case basis.
If you encounter a situation where you are unable to return the items in the smart locker at the MRT station, please contact our customer service immediately.
We will help you find the nearest available smart locker return point, or arrange for staff to assist you in completing the return.
If you fail to return the items in the smart cabinet for more than one month after the due date, we will treat you as having purchased the item and you will be asked to pay the original price of the item.
In addition, fees for the overdue period will need to be paid.
Zero carbon smart pet stroller Q&A
Hello! Rental rates are based on size, brand and rental period.
Generally speaking, small pet strollers rent for about NT$ 25 per hour, medium-sized pet strollers cost NT$ 50, and large pet strollers cost NT$ 80.
You can check the specific price and make a reservation on our official Line@ (LINE ID: @didifun).
The pricing of rental items can refer to the market price, the condition of the item and the rental period.
It is recommended that you set the hourly rental rate for small pet strollers at around NT$ 25, medium-sized pet strollers at NT$ 50, and large pet strollers at NT$ 80.
Additionally, you can adjust your prices at any time based on demand and competition.
If the item is damaged during the rental process, please contact our online customer service system immediately to report the problem.
We will assist you to deal with the damage according to the situation and compensate you according to the terms of the rental contract.
Hi, we have rental services at major MRT stations.
You can rent it at Taipei MRT Red Line stations and other places. If you are unable to return the pet stroller in time, please contact our online customer service system.
We can help you extend your rental period, subject to the corresponding rent and possible overdue fees.
For specific site locations, please refer to our official Line@ (LINE ID: @didifun) or the site map on the APP.
Hi, you can directly scan the QR code with your mobile phone camera to rent.
First, use your mobile phone to scan the QR code, then confirm the number of the pet stroller you want to rent, select the rental period and make payment.
After the payment is completed, the system will display "Payment Successful". Click the button "Smart Unlock" below to pick up the car.
Currently we only support binding credit card payment methods, thank you.
If you are unable to return the pet stroller in time, please contact our online customer service system.
We can help you extend your rental period, subject to the corresponding rent and possible overdue fees.
If the overdue payment is less than 1 hour, it will be calculated as 1 hour, and 20% of the overdue rent will be added as overdue fee.
If the item is not returned more than one month after the due date, we will treat it as a purchase and require you to pay the original price of the item.
If you damage the pet stroller during use, please contact our online customer service system immediately. We will assess the damage and let you know how much repairs will cost.
If you have lost your pet stroller, please contact our online customer service system immediately.
Under the rental contract, you will be required to pay the original price of the pet stroller as compensation.
If the pet stroller is deliberately damaged by others, please take a photo immediately and contact our online customer service system.
We will assist you in handling the situation and decide how to proceed based on the damage.
If your pet stroller is forcibly occupied by others, please contact the staff at the MRT station or our online customer service system as soon as possible.
We will assist you in handling the situation and investigate on a case-by-case basis.
If you are unable to return your pet stroller at a MRT station, please contact our online customer service system immediately.
We will help you find the nearest available return point or arrange for staff to assist you with your return.
If you fail to return the pet stroller for more than one month after the due date, we will treat it as if you have purchased the pet stroller and will require you to pay the original price of the pet stroller.
In addition, fees for the overdue period will need to be paid.
Yes, there are guide maps inside MRT stations. You can find the rental point according to the signs.
In addition, our APP also provides site navigation services.
Yes, you can return the pet stroller at rental points at different MRT stations. Please confirm that the target station has rental services for smooth return.
Not all MRT stations currently have rental services.
This service is available at all stations on the Taipei MRT Red Line. Please refer to our official website or APP for specific stations.
The business hours of MRT station rental points are usually consistent with the MRT operating hours, that is, 6 a.m. to 11 p.m. every hour.
Hi, you can directly scan the QR code with your mobile phone camera to rent.
Confirm the number of the pet stroller you want to rent, use your mobile phone to scan the QR code, select the rental period and make payment. After the payment is completed, the system will display "Payment Successful". Click the button "Smart Unlock" below to pick up the car.
After the rental is completed, you can check the status of the rental order, including order details, etc. in the official Line@ account of Diandiantong.
You only need to rent through our official Line@ account, no additional documents are required.
Please make sure your account is verified and linked to a valid payment method.
Currently we only support binding credit card payment methods, thank you.
Yes, the cost of renting a pet stroller will be deducted from your account instantly.
Once payment is completed, you will receive a confirmation notification.
If the payment fails, please check whether your credit card information is entered correctly.
You can also try linking other credit cards.
Yes, we accept credit card payments including Visa, Mastercard and American Express.
Please select a credit card payment method and enter relevant information when renting.
Transaction limits depend on the credit card and bank regulations you use.
Please confirm that your credit card limit is sufficient to cover the rental fee.
If you return the stroller after the due date, please contact our online customer service system.
We can help you extend your rental period, subject to the corresponding rent and possible overdue fees.
If the overdue payment is less than 1 hour, it will be calculated as 1 hour, and 20% of the overdue rent will be added as overdue fee.
If the item is not returned more than one month after the due date, we will treat it as a purchase and require you to pay the original price of the item.
Yes, overdue fees will be automatically charged to your default credit card when renting.
Please make sure you have sufficient balance on your credit card to cover overdue charges.
If you are unable to return the pet stroller in time, the system will automatically extend your rental period, but you will be required to pay the corresponding rent and possible overdue fees.
Overdue fees will be calculated based on the time you exceed the rental period. If the overdue fee is less than 1 hour, it will be calculated as 1 hour, and 20% of the overdue rent will be added as overdue fees.
If you fail to return the pet stroller more than one month after the due date, you will be required to pay the original price of the pet stroller.
If you return the pet stroller two days (48 hours) overdue, the overdue fee you need to pay based on the amount of your overdue pet stroller is the hourly rental fee, plus 20% of the overdue rental fee.
If you damage the pet stroller during use, please contact our online customer service system immediately.
We will assess the damage and let you know how much repairs will cost.
Repair costs will be assessed based on the extent of the damage.
If the damage is minor, you may only have to pay part of the cost.
If the damage is severe, you may be required to pay the full cost of repairs.
If the pet stroller is damaged and affects its use, do not continue to use it and report the problem immediately.
Please change to another pet stroller for rental. We will arrange to replace the pet stroller or repair it later to ensure your safety.
Repair costs will be calculated based on the damaged location and difficulty of repair.
We will inform you of the specific costs after the assessment and provide a detailed report.
To ensure the safety and quality of your pet stroller, please do not repair it yourself.
All repairs will be carried out by our professional technicians.
If you have lost your pet stroller, please contact our online customer service system immediately.
Under the rental contract, you will be required to pay the original price of the pet stroller as compensation.
If the pet stroller is deliberately damaged by others, please take a photo immediately and contact our online customer service system.
We will assist you in handling the situation and decide how to proceed based on the damage.
If your pet stroller is forcibly occupied by others, please contact the staff at the MRT station or our customer service as soon as possible.
We will assist you in handling the situation and investigate on a case-by-case basis.
If you are unable to return your pet stroller at a MRT station, please contact our online customer service system immediately.
We will help you find the nearest available return point or arrange for staff to assist you with your return.
If you fail to return the pet stroller for more than one month after the due date, we will treat it as if you have purchased the pet stroller and will require you to pay the original price of the pet stroller.
In addition, fees for the overdue period will need to be paid.